Frequently Asked Question

Your Questions Answered

Our FAQ section is here to help answer any questions you may have about Thiz International and our products. From making inquiries and customization options to payment methods and order tracking, find all the information you need right here.

To inquire about a product, simply navigate to the product page and click the “Make an Inquiry” button. Fill out the contact form with your details and any specific questions you have about the product. Our team will get back to you promptly.

Yes, many of our products can be customized to meet your specific needs. When making an inquiry, please provide details about the customization you require, and we will work with you to create a product that fits your specifications.
We accept a variety of secure payment methods, including:
  • Credit/Debit cards (Visa, Mastercard, American Express)
  • Bank Wire Transfer
  • Money Gram
  • Western Union

We strive to respond to all inquiries within 24 to 48 hours. If you have an urgent request, please indicate this in your inquiry, and we will do our best to prioritize it.

The minimum order quantity may vary depending on the product. Please specify the quantity you are interested in when making an inquiry, and we will provide you with the necessary details.

Once your order has been processed and shipped, we will provide you with a tracking number and instructions on how to track your shipment.

We aim for complete customer satisfaction. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss return or exchange options. Custom-made products may have different return policies, which will be discussed during the inquiry process.

Yes, we offer bulk pricing and discounts for larger orders. Please mention the quantity you are interested in when making an inquiry, and we will provide you with the best possible pricing options.

You can contact our customer support team by filling out the contact form on our website or by emailing us directly. We are here to assist you with any questions or concerns you may have.